Posts Tagged ‘character’

Paying it Forward

Monday, October 26th, 2009

There’s a man here in our area who is called the San Diego Highwayman. Sixty-something, he is a gardener — not only a backyard gardener, but a gardener sewing the seeds of kindness on our interstates. A former mechanic, Thomas Weller spends a big chunk of his time cruising local highways in his own “Search and Rescue” station wagon, on the lookout for someone having a roadside emergency. He says there’s just too much anger, distrust, and fear in this world and by offering a helping hand he hopes to be doing a little to make the world a kinder place. It all started 40 years ago, when he plowed into an Illinois snow bank and would have frozen to death had it not been for a stranger who helped him out. When he asked the stranger how he could repay him, the Good Samaritan simply told him to pass along the favor to someone else.

The San Diego Highwayman has been paying it forward ever since — to the tune of about 5,000 favors. When someone he’s helped asks how to repay him, Mr. Weller simply hands him a card that says: “Assisting you has been my pleasure. I ask for no payment other than for you to pass along the favor by helping someone in distress that you may encounter.”

Now, I’m thinking that if you’re “lucky” enough to be stalled on the freeway shoulder with an overheated radiator, a flat tire, an empty gas tank, or any number of problems, and the San Diego Highwayman pulls up behind your car, it could be a life-changing experience, or rather, a world changing experience. Such blatant and dramatic acts of kindness don’t happen that often, and I think that being the recipient of such an act would be impossible to forget. Having been on the receiving end of Thomas Weller’s generosity and caring would change the way we respond when faced with an opportunity to be of assistance to someone in need. One act of kindness can multiply exponentially if enough of us pay favors forward.

Not too long ago, the Highwayman pulled up behind a couple of cars, one disabled and the other assisting. Pleased that another person was out there willing to help a motorist in a pinch, he asked the do-gooder why he’d stopped to help this stranger. The man replied that a while back, his wife had had a blow-out and had been helped by a man who gave her a card asking for no payment, but rather to return the favor to someone in need.

May we all be on the giving end this holiday season, in some form or another, knowing that our actions could be smoothing the rough edges of life of someone in need. I think that Mr. Weller, sower of seeds of goodwill, would be first to tell you that the pleasure would be nearly all yours.

Teaching Children Through Our Actions

Thursday, September 10th, 2009

As I was on my morning walk, I strolled right by a bank’s drive-up instant teller. A woman was using it, standing outside her SUV because it was too far to reach from inside her car. The sun was bright, and she was struggling to shade the screen with her hand because of the glare. Behind her SUV, a city maintenance truck and a third car were waiting, their engines idling.

What bothered me about this scene is that right around the corner of the building there are two instant tellers in the lobby. Using them would only have required parking (free!) and walking about 30 steps. Instead, the woman chose to get out of her car and fight the sun’s glare, and the other two people decided to sit in their cars, wasting time and gas. All this on a 70-degree day!

As I continued my walk, the sight of another woman made my day. When I saw that she had a plastic bag on each hand, I jokingly said, “I see the bags, but I don’t see the dog!” She laughed and told me the bags were for picking up trash. (She was using them as gloves.) While there are many popular “awareness” movements right now, from breast cancer to autism, is there any greater way to provide awareness than through real action and purposeful living like this? As great as pins and bumper stickers can be for getting the word out, this woman’s generous act speaks more than 100 anti-litter stickers.

If we want the next generation to be loving and reverent caretakers of the earth and each other, we parents have to step up to the plate with our actions. It’s not enough to use peace signs, bumper stickers, and tattoos to proclaim our love and values. We’ve got to demonstrate the very core beliefs we value. Do we buy our children a giant inflatable bouncer house for Christmas while proudly wearing a “Save the Earth!” t-shirt? Do we drive our Hummer 30 miles to pick up our organic, free-range Thanksgiving turkey?

Just as the two women I watched this morning told two very different stories, we tell our children stories every day through our actions. This holiday season, we’ll be singing songs with our children about peace and goodwill and sending cards about spreading joy, but my hope is that each one of us in our own unique ways will be living peace, goodwill, and joy through our actions-be it in volunteering in soup kitchens or in buying gifts that support artisans and sustainable living. Our children truly are watching.

Bucking the Trend in Company Culture

Tuesday, May 19th, 2009

A recent shopping trip to one of those big box stores got me thinking about customer service or the lack thereof in our culture these days. The “big” stores are places where the customer experience really isn’t high on anyone’s priority list - the store’s or the customer’s. It’s all about price. So, it’s really not too surprising that it is impossible to find an employee who might answer a question or offer some assistance while you’re shopping. Basically, you’re on your own and you just go there for some of the things you might need in large quantities and get out as quickly as you can.

The check-out experience is usually pretty ho-hum, of course. It really has to be a challenging job to stand at the register, scanning thousands of things a day, dealing with folks who really don’t want to even be there and are zombied out because the experience has been so overwhelming. However, my  check-out experience on this particular trip was truly rewarding: the checker actually looked me in the eye, asked me how I was, called me by name (it was on my membership card), and wished me a happy  weekend.

Wanting to let her employer know about my positive experience and hoping he/she would pass along my appreciation to the checker, I went to the company’s website to email my comments. But let me tell you, it was quite a challenge to find the right link and I’m not altogether sure that my compliments will even make it to her - which is what got me thinking about our society’s business culture these days.

It sometimes seems that customer service just doesn’t matter anymore. It’s as if the way we treat our customers, the way we treat employees, the way we expect to be treated as customers, and the way we expect to be treated as employees has changed dramatically…and not for the better. More and more, it’s all about price. Customers are becoming acclimated to being treated like…like…nothing, while at the same time, the “culture” of a company often doesn’t include the importance of friendliness, helpfulness, and graciousness.

So, should her employer not pass along my comments, my thanks go out to Irma N. (her name’s on my receipt). Thank you for making a humdrum shopping trip end on such a pleasant note and for sending me out the door in a better mood than when I entered.  And thank you to every single person behind every single counter who deals with all of us every day.

Who’s the Kid and Who’s the Parent?

Friday, May 8th, 2009

Recently three of us were walking through a convention hall. A 5- or 6-year-old boy carrying a red sports drink was ahead of us, with his parents several yards in front of him. At one point, the boy stumbled and caught himself, but as he was recovering, half his drink sloshed onto the floor. Seeing the slippery mess he had made, he ran to catch up to his parents. We watched as he stopped his parents, they turned, and he pointed to the spill. We also watched in disbelief as his parents shrugged, turned around, and kept walking, leaving the spill for someone else to either slip in or clean up–not their problem, I guess.

I could tell that this bothered the child because he kept looking back to check on that spill all the way out of the building. His parents? Not once did they turn and look back. Not once.

What message did those parents convey to their child? He obviously knew on some level that he had made the mess and needed to clean it up. They taught him that if you just walk away, someone else will clean up your messes for you. Wow.

I know it was the end of a long day and everyone was super tired. But as parents, we need to always be careful of what lessons we are teaching our children. Maybe on a different day, when the parents weren’t burned out from having walked miles at a convention, they might have stopped to clean up the mess. But on this day, they shrugged it off, and that boy will never forget the lesson they taught him. Let’s all try to be aware that children are watching us, whether it is convenient or not, and they are looking to us as adults to show them how to be good citizens of the world.

Have a peaceful and restful summer and enjoy every spectacular day that you get to spend with your children.

Words of Wisdom From Cynthia Copeland Lewis

Wednesday, May 6th, 2009


“If you wait until you are really sure, you’ll never take off the training wheels.”

- Cynthia Copeland Lewis, Author

Adventurous Eater Jumps Right In

Friday, April 10th, 2009
Adventurous Eater Ian

Adventurous Eater Ian

Last night I took my son out to dinner at an All-You-Can-Eat Chinese food buffet. Generally buffets like this are wasted on me because I just don’t eat enough food to justify the price. However, my 5-year-old Ian is a bottomless pit so buffets are right up his alley! As we perused all the food choices, I piled his plate with Lo Mein noodles, sweet and sour pork spare ribs, and crab wontons. One of the food trays caught my eye and I read the label out loud, “Frog legs.” “Frog legs?” said Ian, “Frog legs! I want frog legs!” Okay, onto the plate went one frog leg. Back at our booth, the frog leg was the first thing in his mouth and he proceeded to eat every little bit and requested more.

As someone who was an extremely particular eater as a child, having a son who will happily eat frog legs is oddly interesting. When I was three years old, I told my mom, “I know I don’t like it because I’ve never had it before.” In elementary school, I would actually turn down dinner invitations to friends’ houses because I was afraid they would serve something I wouldn’t like and then I would get that dreaded label…”picky.” Oh, how I hated that word! I wanted to like everything, to be able to eat whatever crossed my lips without the gag reflex kicking in, without worrying what I was going to eat at a big event, without fear of getting labeled a picky-eater. In my early twenties, I noticed a list tacked to the refrigerator of my boyfriend’s mom. She’d been writing down notes about what foods I didn’t like so that she wouldn’t cook them when I was there for dinner. The list was at least 3 pages long. I was so embarrassed that I became determined to try new things without prejudice, even foods that I’d tried as a kid and disliked. I discovered that there were quite a few things I’d been missing out on, foods that my adult taste buds liked and my childhood taste buds had previously rejected.

Back to Mr. Frog Legs, when Ian was born I was set on having him try foods without the pressure that I’d gotten as a child. I offered him a wide variety of flavors and textures, encouraged him to try new foods, but never pushed the issue if he turned it down. If he didn’t care for something, I’d offer it to him again on another day. I think I just lucked out with a child who is more adventurous than most because it’s obvious that he didn’t inherit his gourmet taste buds from me. When he offered me a bite of his frog leg at dinner last night, I refused with a polite “no thank you!”

Making Connections

Monday, March 23rd, 2009

Because I travel a lot, I often observe some pretty amazing things in airports and airplanes. Many of these “amazing” observations don’t exactly make my heart sing, so it was particularly refreshing to have an experience recently that did. I believe it helps to share such stories, especially considering the not-so-great news that bombards us from every direction.

Not long ago, a coworker and I were trying to make a tight connection at the end of a particularly grueling trip. As our plane pulled up to the jet way, my colleague bemoaned, “our next flight has already boarded.” We were seated in the back of the airplane, so it looked pretty hopeless that we’d make our connecting flight. But a girl who was part of a group of teenagers traveling home from an FFA convention overheard the comment and took it upon herself to organize her large party to stay seated and let us get off before them. This gesture allowed us to skip ahead 30 people, enabling us to make our flight by the skin of our teeth.

Now, as most of us know, the teenage years can be difficult ones. So many times the kids get a bad rap. More often than not, what you read about them is less than complimentary, especially compared to the endearing infant and toddler years when we can’t get enough of our kids’ cuteness, can’t stop taking pictures, and want to capture every moment. But things change through the years: we, they, the world. Expectations become more complex, and how our teenagers choose to be in the world affects a wider and wider circle of others with whom we share this planet.

I recently ran across a quote from Dr. Benjamin Spock that got my attention: “In automobile terms, the child supplies the power but the parents have to do the steering.” Without parents who showed by example how to be gracious, how to be patient, and how to be considerate of others, these teenagers on our flight would have never even thought of allowing us to deplane before them. But kudos to them and those who raised them! In this generation of “It’s all about me,” I believe it’s more important than ever for parents to live in a way that demonstrates that it isn’t “all about me.” It’s about all of us, together, connected and aware that we are all in this together.

Real Super Heroes

Thursday, March 12th, 2009
Sakura (Ali's daughter) as firefighter

Sakura (Ali's daughter) as a firefighter

Children need heroes. If we fail to give them real heroes, they will gladly seek out their own in the form of rock stars and superathletes with questionable morals. One of the most powerful things we, as parents, can do (besides be living examples of what we hope to teach) is offer them stories of real heroes. Offer them stories that will give them a model of courage so that when it comes time for them to be heroes in their own lives, they will have the inner fire and fortitude to do so. Stories of saints, freedom seekers and ordinary people doing extraordinary things all feed the soul fire burning in our hearts. This is what makes us strong in times of adversity and keeps hope alive.

Words of Wisdom from Jonas Salk

Friday, February 20th, 2009
Jonas Salk never let fear get in his way of his dream

Jonas Salk never let fear get in the way of his dream

”I have had dreams and I’ve had nightmares. I overcame the nightmares because of my dreams.”

- Jonas Salk

Words of Wisdom from Gandhi

Wednesday, January 21st, 2009
Wall art of Gandhi created by Will Kasso

Wall art of Gandhi created by Will Kasso

“Be the change you wish to see in the world”
- Gandhi

I just love this quote from Gandhi. I now have the bumper sticker on my car–mostly to remind myself of the responsibility we all share to “be the change we wish to see” in our families, communities, counties, states, countries, and the world.

A new arrival, ‘Be the Change’ Pendant, is now available at our sister site, IsabellaCatalog.com.

The following is an excerpt from an interview with graffiti artist Will Kasso:
Question: One of your latest portraits is Gandhi. Why?

Kasso: Well, Gandhi was a great human being. His contribution to society, the world for that matter, is undeniable. He directly influenced Dr. Martin Luther King, Jr. and a host of others for positive change. So when I decided to do the wall, I wanted to paint someone that ignited change, since aerosol artists are the most misunderstood and stereotyped artists on this planet.